PC Base Queue Management System QMS300i

    
PC Base Queue Management System QMS300i
Category: Queue Management System
Product Code:

QMS300i is a top-of-the-line computerized ticket queue system designed for managing customer queues at service counters or rooms.

It is ideal for banks, hospitals, clinics, government service centers and utility bill payment counters.

NO MORE STANDING IN QUEUES

Customers are issued queue ticket for the service required and they typically wait in the waiting area in comfort. When it is their time to be served, their queue numbers will be displayed on the Main Display followed by optional voice announcement.

BETTER PRODUCTIVITY

QMS300i helps to optimise counter productivity and thus improve manpower management with service counter prediction capability.

MULTIPLE SERVICES

QMS300i supports multiple services. Services can be defined as priority, primary and secondary. Each counter may serve one or more services.

STORE AND TRANSFER FEATURES

A lapsed number may be stored and automatically recalled later. The transfer feature allows a customer to visit two or more counters using a single queue ticket.

QUEUE REPORTS

The system activities and queue data are stored and can be retrieved at any time to print the comprehensive daily or monthly statistical reports and analysis. These reports are invaluable for performance monitoring, planning and staff appraisal.

VOICE ANNOUNCEMENT

The system is equipped with a Voice Module that announces each call in voice automatically. This feature provides a cordial and efficient way of serving customers.

INTERNET ACCESS

QMS300i software is based on client-server model. System monitoring, report generation and system configuration may be performed across the Internet.

MULTIFUNCTION TICKET PRINTER (MTP)

Multifunction Ticket Printer provides touch-screen interface and Priority Customer identification capability with various card input technologies.

MULTIMEDIA MAIN DISPLAY (MMD)

The Multimedia Main Display is capable of announcing queue numbers as well as running a movie or online advertisement simultaneously, with the option of flat plasma screen or high resolution television.

OTHER FEATURES

 

*Audio alert for long waiting time
*Audio alert for new customer arrival
*Password protected login
*Virtual Counter Terminal (VCT)
*Checking queue length
*Switch Counter function
*Teller help button
*Programmable number of tickets
*Low consumables means low running cost
*Custom message or advertisement on queue ticket
*2-part ticket for multi-stage services.

TECHNICAL SPECIFICATIONS:

QMS SERVER

PC : Pentium PC
Memory : 256 MB (min)
Serial I/O : RS232 or RS485
Operating System : Windows 2000/XP

DEVICE GATEWAY

Controller : Embedded microcontroller
Interface : Ethernet and RS485

COUNTER TERMINAL

Display Type : LCD
No. of digits : 16
Digit Size : 7-mm high
Casing : Beige moulded plastic
Power : 0.08 W (typical)

COUNTER DISPLAY

Display Type : LED
Configuration : 7-segment or 5 x 7 dot matrix
Display length : 4-digit or 10 character
Digit size : 58 or 100mm high
Colour : Red, green or yellow
Audio output : Chime or buzzer
Frame : Chromed aluminium
Power : 3W (7-segment), 10W (dot matrix)

TICKET PRINTER

Type : Thermal printer
Queue no. size : 8mm(w) x 12mm (H)
Queue no. fonts : Arial, Times Roman, Amerigo, Gothic and others
Printing : Line thermal dot printing
Speed : 62.5mm/sec (at max. speed)
Input : 240 VAC, 50/60Hz
Power : 100W (typical)

MULTIFUNCTION TICKET PRINTER (MTP)

Display type : Touch screen LCD
Display mode : Static or dynamic graphic images
Voice feedback : Programmable message
Card reader / sensor : RFID, magnectic, bar code, smart card, fingerprint
Input : 110/230V AC, 50/60Hz

MAIN DISPLAY

Display type : LED
Configuration : 7-segment or 5x7 dot matrix
Display length : 7-digit or 10-character
Digit size : 58 or 100mm high
No. of lines : 2 or 3 and cascadeable
Colour : Red, green or yellow
Audio output : Chime or buzzer
Frame : Chromed aluminium
Power : 9W (typical)

MULTIMEDIA MAIN DISPLAY (MMD) CONTROLLER

Video ouput : VGA, S-Video or composite video
Audio output : Stereo, RCA jacks
AV output channels : 2,4 or 8
Video input : Composite and RF
Audio input : Microphone
Media player : CD-ROM or DVD-ROM drive
Audio player : CD and MP3 files
Read file formats : Powerpoint, HTML, JPG
Input : 110/230V AV, 50/60Hz

             

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CLV Resources Sdn Bhd

Address:
No. W507, West Wing, Metropolitan Square,
No. 2, Jalan PJU 8/1, Bandar Damansara Perdana,
47820 Petaling Jaya, Selangor.

Tel: 603-7496 7422