QMS700i Queue Management System (Web Based)
QMS700i marks another milestone in the development of queue management system (QMS) technology. The new system has incorporated enhancements in several areas, viz., system reliability, network security, system scalability, mobile technology, system installation and support. System status information and reporting features have also been improved.
The system features a powerful embedded Queue Processor that operates in a stable, lightweight Linux OS environment. The system uses the Ethernet LAN as the standard communication media because of its network robustness and reliability. Ethernet offers high speed and large address space which are beneficial for supporting large system. WiFi connectivity is supported by most of the devices in QMS700i. Encryption is used on wired and wireless LAN during data transmission to safeguard the information especially when sensitive data such as personal ID, password, financial figures, etc. are involved.
QMS700i Queue Management System (Web Based)
QMS700i system can be configured as a self-contained network which automatically assigned its local IP addresses. Only one external IP address is required to link up with the user’s network. Standard CAT 5e cabling with modular jack termination makes the system wiring works extremely simple.
Some of the key system features are:
- Web Based Solutions System monitoring, reporting, maintenance and control can be performed remotely via standard web No software installation is needed. Future software upgrade is easier as it only involves the main system controller. Web interface also offers ease of use and shorter learning time.
- Customer Feedback QoS feedback is integrated. User can manage the rating questionnaires to be displayed on the customer feedback devices. Customers’ rating are captured and presented in real time.
- Dashboard Views Allow key performance indicator in queue service and QoS to be monitored easily and swiftly in real time. Each user can customize the dashboard view to his/her preferences and the system remembers the settings for each user.
- Wireless Support The system can operate completely on WiFi wireless network. This greatly simplifies installation works and reduces system setup The wireless transmission is secured using WPA2 encryption.
- Report Designer Besides the standard reports, user is empowered to design their own report by selecting the desired QMS metrics and The user is allowed to arrange the sequence of the fields in the report.
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Features
- Fully web based solutions
- Dashboard status views
- Online queue status and reports
- Unlimited services & multiple service priorities
- Support service sub-transactions
- Alphanumeric ticket numbers
- Integrated support for customer feedback devices
- Interactive reports
- Report designer
- Wireless Support
- Encrypted ethernet communication using TLS 1.2
- Support wireless network, IEEE 802.11 b/g/n and WPA2 compliant
- Virtual queue ticket and notification via QMS mobile apps
- Corporate QMS network ready
QMS700i SYSTEM DIAGRAM ( OPTION 1 )
QMS700i SYSTEM DIAGRAM ( OPTION 2 )
